This Is the Least Trusted Retailer in the U.S. Right Now, Data Shows
Of the 100 most visible brands in America, it has the worst reputation among retailers.
![Clothing, including fur-lined coats, at department store](https://bestlifeonline.com/wp-content/uploads/sites/3/2021/07/clothes-in-department-store.jpg?quality=82&strip=1&resize=640%2C360)
We all have our favorite stores to shop at—places that we trust to provide the products we need and want at a fair price, perhaps even with a friendly smile. But many stores haven't managed to do that, according to a recent Axios Harris Poll. In fact, some of the biggest names out there have questionable reputations among consumers. So, what is the least trusted major retailer in the United States?
The Axios Harris Poll 100, based on an annual survey of 42,935 Americans, used a two-step process to find out. First, the survey determined the public's "top-of-mind awareness of companies that either excel or falter in society," deeming the 100 "most visible companies." They were then rated by a second group of Americans using seven key dimensions of reputation—affinity, ethics, growth, products/service, citizenship, vision, and culture. The brands were scored on a 100-point scale where the lower the score meant the poorer the reputation.
From the 100 brands ranked, which included everything from media companies to wireless carriers, we picked out the retail brands that have at least some kind of brick-and-mortar presence. Then, we looked at the lowest scoring ones to determine the least trusted retailer among consumers. Read on to find out what it is.
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11
Hobby Lobby
![Hobby Lobby store exterior](https://bestlifeonline.com/wp-content/uploads/sites/3/2021/08/shutterstock_311439035.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 74.5
10
Kohl's
![kohl's store entrance](https://bestlifeonline.com/wp-content/uploads/sites/3/2019/12/kohls-store-entrance.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 74.4
9
Nike
![Man walks by Nike sports fashion store in Manchester, UK. Nike brand was valued at 19 billion USD in 2014.](https://bestlifeonline.com/wp-content/uploads/sites/3/2018/11/nike-storefront.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 72.8
RELATED: An Olympian Just Slammed Nike for "Disrespectful" Ad Campaign.
8
Nordstrom
![The exterior of a Nordstrom store whose entrance is flanked by palm trees](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/10/exterior-of-nordstrom-store-fur-skins-ban.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 72.8
7
Macy's
![macy's entrance in mall](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/08/macys-entrance.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 72.3
6
Dollar General
![exterior of a dollar general store](https://bestlifeonline.com/wp-content/uploads/sites/3/2021/08/dollar-general-exterior.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 71.4
RELATED: If You Bought These at Dollar General, Destroy Them, Authorities Say.
5
Dollar Tree
![the outside of and parking lot in front of a Dollar Tree Store in Fort Myers, Florida](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/dollar-tree.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 71.1
4
GameStop
![the entrance of a Game Stop store in a mall in Kokomo, Indiana](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/gamestop.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 69.7
3
Walmart
![Jan 9, 2020 Mountain View / CA/ USA - People shopping at a Walmart store in south San Francisco bay area](https://bestlifeonline.com/wp-content/uploads/sites/3/2021/07/walmart-produce-news.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 69.7
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2
JC Penney
![the entrance of a JCPenny at a mall in San Jose, California](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/jcpenny.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 66.3
RELATED: The One Thing Every Major Department Store Has Now Permanently Banned.
1
Sears
![Sears store entrance and sign in River Falls, Wisconsin](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/sears.jpg?quality=82&strip=all&w=1024)
Reputation score (out of 100): 61.2
RELATED: This Store Has the Worst Customer Service in America.