This Store Has the Worst Customer Service in America
Shoppers have spoken and this is the retailer they like dealing with the least.
![Angry retail shopper after bad customer service](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/Angry-retail-shopper_shutterstock_1120155482.jpg?quality=82&strip=1&resize=640%2C360)
Retail goes into overdrive at the end of every year. From Black Friday through New Year's Day, stores are typically alive with the sounds of eager shoppers and ringing cash registers. While these days, that might look more like full virtual shopping carts and piles of packages at the front door, you're likely dealing with customer service representatives more than ever right now. That's why it's the perfect time of year to delve into just how well (or poorly) the most popular stores in the country rank when it comes to customer service.
To find the store with the worst customer service, we started by looking at the 2020 American Customer Satisfaction Index (ACSI), an annual survey of American consumers that asks how happy they are with major shopping brands. We excluded online-only retailers like Amazon, and if the same store was rated in multiple categories—e.g. both supermarket and pharmacy—we then averaged the result. Next, we factored in the average ratings (on a scale of 0 stars to 5 stars) via Trustpilot and Pissed Consumer to see how internet denizens felt about their customer service experiences. We gave each metric a weighted value and ran them through our exclusive algorithm to determine each store's score on our Dissatisfaction Index, ultimately ranking the 50 retailers with the lowest customer satisfaction scores.
Interestingly, there's a huge disparity between the survey respondents (who were generally satisfied with all the companies listed) and the online reviewers (who were generally dissatisfied). This could be because, if you've had a customer service experience that affected you enough to talk about it online, it's probably negative. Conversely, survey respondents may largely have a neutral feeling towards stores, but say they've had a "good" experience purely because nothing bad happened.
Overall, our index showed there isn't a distinct category of stores that has generally worse customer service: specialty stores, department stores, discount stores, pharmacies, and supermarkets all appear near the top of our dissatisfied list. But honorable mentions go out to supermarket chains Wegmans, H-E-B, Aldi, and Trader Joe's—the four stores with the least dissatisfied customers, according to our number-crunching. Read on to find out which store has the worst customer service in the U.S. And for an entirely different, but equally fascinating, exclusive ranking from Best Life, check out This Is the Most Stoned State in America.
Read the original article on Best Life.
50
Barnes and Noble
![The exterior of a Barnes and Nobles in Phoenix, Arizona](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/barnes-and-noble.jpg?quality=82&strip=all)
ASCI satisfaction: 81 percent
Pissed Consumer stars: 1.7
Trustpilot stars: 1.9
Dissatisfaction Index Score: 42.12
And for things you shouldn't say to any retail worker, here are 27 Things You Should Never Say to Customer Service.
49
Sam's Club
![Main entrance of a Sam's Club store in Fargo, North Dakota](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/10/sams-club.jpg?quality=82&strip=all)
ASCI satisfaction: 80.5 percent
Pissed Consumer stars: 2.3
Trustpilot stars: 1.4
Dissatisfaction Index Score: 44.27
48
Sephora
![the entrance of a Sephora at a mall in Portugal](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/sephora.jpg?quality=82&strip=all)
ASCI satisfaction: 80 percent
Pissed Consumer stars: 2.0
Trustpilot stars: 2.0
Dissatisfaction Index Score: 44.75
47
Menards
![the outside of a Menards store in Tipp City, Ohios](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/menards.jpg?quality=82&strip=all)
ASCI satisfaction: 80 percent
Pissed Consumer stars: 2.3
Trustpilot stars: 1.4
Dissatisfaction Index Score: 47.26
46
BJ's Wholesale Club
![the outside of a BJ's store in Philadelphia, Pennsylvania](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/bjs.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 2.5
Trustpilot stars: 1.9
Dissatisfaction Index Score: 47.37
45
TJ Maxx
![A TJ Maxx Storefront](https://bestlifeonline.com/wp-content/uploads/sites/3/2019/02/tj-maxx-store.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 1.7
Trustpilot stars: 2.4
Dissatisfaction Index Score: 49.88
44
Whole Foods
![Fairfax: Green Whole Foods Market grocery store sign on exterior building in city in Virginia with people walking and autumn displays of pumpkins for Halloween](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/06/whole-foods-market.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 2.2
Trustpilot stars: 1.9
Dissatisfaction Index Score: 49.88
43
AutoZone
![the outside of an AutoZone store in Hagerstown, Maryland](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/autozone.jpg?quality=82&strip=all)
ASCI satisfaction: 77 percent
Pissed Consumer stars: 2.2
Trustpilot stars: 3.3
Dissatisfaction Index Score: 50.12
42
Giant Eagle
![a Giant Eagle Grocery store in Columbus, Ohio](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/giant-eagle.jpg?quality=82&strip=all)
ASCI satisfaction: 76 percent
Pissed Consumer stars: 2.4
Trustpilot stars: 3.8
Dissatisfaction Index Score: 50.24
41
Bed, Bath, & Beyond
![The exterior of a Bed Bath & Beyond store with red lettering](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/10/bed-bath-beyond-exterior-coupons-ending.jpg?quality=82&strip=all)
ASCI satisfaction: 80 percent
Pissed Consumer stars: 2.0
Trustpilot stars: 1.3
Dissatisfaction Index Score: 50.60
And for a big change coming to this retailer, check out The One Coupon You Could Always Count on Is Disappearing.
40
Ulta Beauty
![the outside of an Ulta Beauty store in Las Vegas, Nevada](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/ulta.jpg?quality=82&strip=all)
ASCI satisfaction: 80 percent
Pissed Consumer stars: 1.8
Trustpilot stars: 1.5
Dissatisfaction Index Score: 50.60
39
Ross Stores
![a Ross store in Jacksonville, Florida](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/ross-stores.jpg?quality=82&strip=all)
ASCI satisfaction: 76 percent
Pissed Consumer stars: 2.4
Trustpilot stars: 3.7
Dissatisfaction Index Score: 51.07
38
Kroger
![the entrance of and parking lot in front of a Kroger retail store in Indianapolis, Indiana](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/kroger.jpg?quality=82&strip=all)
ASCI satisfaction: 78.5 percent
Pissed Consumer stars: 2.5
Trustpilot stars: 1.8
Dissatisfaction Index Score: 51.19
37
Cabela's
![the outside of a Cabela's Store in Allen, Texas](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/cabelas.jpg?quality=82&strip=all)
ASCI satisfaction: 80 percent
Pissed Consumer stars: 1.9
Trustpilot stars: 1.3
Dissatisfaction Index Score: 51.43
36
Abercrombie & Fitch
![Abercrombie and Fitch Storefront](https://bestlifeonline.com/wp-content/uploads/sites/3/2019/03/abercrombie-and-fitch.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 1.6
Trustpilot stars: 2.3
Dissatisfaction Index Score: 51.55
And for more on Abercrombie & Fitch's future, here's why This Iconic Clothing Chain Is Closing Its Biggest Stores.
35
Gap
![the entrance of a Gap store at a shopping center in Palo Alto, San Franciso](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/gap.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 2.1
Trustpilot stars: 1.8
Dissatisfaction Index Score: 51.55
34
Hy-Vee
![a HyVee Store sign in Burnsville, Minnesota](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/hyvee.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.6
Trustpilot stars: 1.9
Dissatisfaction Index Score: 52.51
33
O'Reilly Auto Parts
![the outside of an O'Reilly Auto Parts store in Salsbury, North Carolina](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/oreilly-auto-parts.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.2
Trustpilot stars: 2.3
Dissatisfaction Index Score: 52.51
32
Kohl's
![the entrance of a Kohl's store in Danvers, Massachusetts](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/kohls.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 2.3
Trustpilot stars: 1.4
Dissatisfaction Index Score: 53.22
31
Advance Auto Parts
![the exterior of an Advance Auto Parts Store in Tennessee](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/advance-auto-parts.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.0
Trustpilot stars: 2.4
Dissatisfaction Index Score: 53.34
30
Target
![the entrance to a Target store in the San Francisco Bay Area](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/target.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.1
Trustpilot stars: 2.3
Dissatisfaction Index Score: 53.34
And for more on how Target's shopping policies are changing lately, here's how Target Is Dialing Back This COVID Safety Measure.
29
Macy's
![macy's store entrance](https://bestlifeonline.com/wp-content/uploads/sites/3/2019/12/macys-store-entrance.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 2.1
Trustpilot stars: 1.5
Dissatisfaction Index Score: 54.06
28
Dollar Tree
![the outside of and parking lot in front of a Dollar Tree Store in Fort Myers, Florida](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/dollar-tree.jpg?quality=82&strip=all)
ASCI satisfaction: 77 percent
Pissed Consumer stars: 2.6
Trustpilot stars: 2.1
Dissatisfaction Index Score: 56.80
27
Meijer
![a meijer store in Columbus, Ohio](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/meijer.jpg?quality=82&strip=all)
ASCI satisfaction: 77 percent
Pissed Consumer stars: 2.4
Trustpilot stars: 2.2
Dissatisfaction Index Score: 57.64
26
Save-A-Lot
![the outside of a Save A Lot store in Lancaster, Ohio](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/save-a-lot.jpg?quality=82&strip=all)
ASCI satisfaction: 75 percent
Pissed Consumer stars: 2.8
Trustpilot stars: 3.2
Dissatisfaction Index Score: 57.88
25
Foot Locker
![exterior of a Foot Locker store in New York, New York](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/foot-locker.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 1.6
Trustpilot stars: 1.5
Dissatisfaction Index Score: 58.23
24
Belk
![the outside of a Belk Department Store in Cape Coral, Florida](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/belk.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.0
Trustpilot stars: 1.8
Dissatisfaction Index Score: 58.35
23
Dillard's
![the front of a Dillard's Department Store in a mall in Altamonte Springs, Florida](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/dillards.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.1
Trustpilot stars: 1.7
Dissatisfaction Index Score: 58.35
22
JCPenney
![the entrance of a JCPenny at a mall in San Jose, California](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/jcpenny.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.2
Trustpilot stars: 1.5
Dissatisfaction Index Score: 59.19
And for more things to avoid when holiday shopping this year, here are some Sneaky Ways Retailers Are Tricking You to Overspend Right Now.
21
Home Depot
![the outside of the Home Depot store in El Cerrito, California](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/home-depot.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.1
Trustpilot stars: 1.5
Dissatisfaction Index Score: 60.02
20
Michaels
![the outside of a Michaels store in Vero Beach, Florida](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/michaels.jpg?quality=82&strip=all)
ASCI satisfaction: 77 percent
Pissed Consumer stars: 2.1
Trustpilot stars: 2.2
Dissatisfaction Index Score: 60.14
19
Lowe's
![lowe's store entrance](https://bestlifeonline.com/wp-content/uploads/sites/3/2019/12/lowes-store-entrance.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.0
Trustpilot stars: 1.5
Dissatisfaction Index Score: 60.86
18
PetSmart
![the outside of a Pet Smart store in Philadelphia, Pennsylvania](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/petsmart.jpg?quality=82&strip=all)
ASCI satisfaction: 78 percent
Pissed Consumer stars: 2.0
Trustpilot stars: 1.5
Dissatisfaction Index Score: 60.86
17
Petco
![the entrance of a Petco store in Orlando, Florida](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/petco.jpg?quality=82&strip=all)
ASCI satisfaction: 77 percent
Pissed Consumer stars: 2.1
Trustpilot stars: 1.6
Dissatisfaction Index Score: 65.16
And for an update on what you can't buy here anymore, check out Petco Just Took This Controversial Product Off Its Shelves.
16
Staples
![the outside of a Staples store in Truro, Canada](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/staples.jpg?quality=82&strip=all)
ASCI satisfaction: 77 percent
Pissed Consumer stars: 1.9
Trustpilot stars: 1.8
Dissatisfaction Index Score: 65.16
15
CVS
![exterior of a CVS Store in Columbus, Ohio](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/cvs.jpg?quality=82&strip=all)
ASCI satisfaction: 77 percent
Pissed Consumer stars: 2.0
Trustpilot stars: 1.4
Dissatisfaction Index Score: 67.66
And if you're hoping to get a COVID vaccine here, find out When the COVID Vaccine Is Coming to Your Local Pharmacy.
14
Fred Meyer
ASCI satisfaction: 74 percent
Pissed Consumer stars: 2.6
Trustpilot stars: 2.9
Dissatisfaction Index Score: 68.02
13
Burlington
![the outside of a Burlington in Beaverton, Oregon](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/burlington.jpg?quality=82&strip=all)
ASCI satisfaction: 76 percent
Pissed Consumer stars: 1.9
Trustpilot stars: 2.0
Dissatisfaction Index Score: 69.45
12
Best Buy
![the outside of a Best Buy store in Taylor, Michigan](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/best-buy-store.jpg?quality=82&strip=all)
ASCI satisfaction: 77 percent
Pissed Consumer stars: 1.8
Trustpilot stars: 1.3
Dissatisfaction Index Score: 70.17
And for more on information about you that retailers currently have, here are 15 Shocking Things Retailers Already Know About You.
11
Albertsons
![Exterior of Albertsons Grocery Store in Laguna, Niguel, California](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/albertsons.jpg?quality=82&strip=all)
ASCI satisfaction: 75 percent
Pissed Consumer stars: 2.3
Trustpilot stars: 2.2
Dissatisfaction Index Score: 70.41
10
Dick's Sporting Goods
![the outside of and parking lot next to a sporting goods store in Philadelphia, Pennsylvania](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/dicks-sporting-goods.jpg?quality=82&strip=all)
ASCI satisfaction: 76 percent
Pissed Consumer stars: 1.7
Trustpilot stars: 1.8
Dissatisfaction Index Score: 72.79
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9
Rite Aid
![the entrance of and parking lot of a Rite Aid store in Union City, New Jersey](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/rite-aid.jpg?quality=82&strip=all)
ASCI satisfaction: 75 percent
Pissed Consumer stars: 1.7
Trustpilot stars: 1.8
Dissatisfaction Index Score: 72.91
8
Kmart
![the entrance of and a parking lot in front of a Kmart in Mountville, Pennsylvania](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/kmart.jpg?quality=82&strip=all)
ASCI satisfaction: 75 percent
Pissed Consumer stars: 2.1
Trustpilot stars: 2.0
Dissatisfaction Index Score: 73.75
7
Walgreens
![the outside of a Walgreens in Cincinnati, Ohio](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/walgreens.jpg?quality=82&strip=all)
ASCI satisfaction: 75 percent
Pissed Consumer stars: 2.2
Trustpilot stars: 1.7
Dissatisfaction Index Score: 75.42
6
Office Depot
![the outside and a sign of an Office Depot store in Los Angeles, California](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/office-depot.jpg?quality=82&strip=all)
ASCI satisfaction: 76 percent
Pissed Consumer stars: 1.7
Trustpilot stars: 1.4
Dissatisfaction Index Score: 76.13
5
Dollar General
![the outside and sign of a Dollar General Store in Bethlehem, Pennsylvania](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/dollar-general.jpg?quality=82&strip=all)
ASCI satisfaction: 73 percent
Pissed Consumer stars: 2.6
Trustpilot stars: 2.3
Dissatisfaction Index Score: 79.00
4
GameStop
![the entrance of a Game Stop store in a mall in Kokomo, Indiana](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/gamestop.jpg?quality=82&strip=all)
ASCI satisfaction: 75 percent
Pissed Consumer stars: 1.7
Trustpilot stars: 1.3
Dissatisfaction Index Score: 82.94
And for more bad news about the video game retailer, check out This Legendary Chain Is Closing Over 1,000 Stores by March.
3
Walmart
![People shopping at Walmart in the evening, south San Francisco bay area](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/walmart-storefront.jpg?quality=82&strip=all)
ASCI satisfaction: 74 percent
Pissed Consumer stars: 2.2
Trustpilot stars: 1.5
Dissatisfaction Index Score: 83.05
And for more items that are being added to the big box retailer's shelves this year, here's what Walmart Is Now Selling This For the First Time.
2
Big Lots
![entrance of a Big Lots store in Gloucester, Virginia](https://bestlifeonline.com/wp-content/uploads/sites/3/2019/03/big-lots.jpg?quality=82&strip=all)
ASCI satisfaction: 79 percent
Pissed Consumer stars: 1.6
Trustpilot stars: 1.5
Dissatisfaction Index Score: 85.68
1
Sears
![Sears store entrance and sign in River Falls, Wisconsin](https://bestlifeonline.com/wp-content/uploads/sites/3/2020/12/sears.jpg?quality=82&strip=all)
ASCI satisfaction: 72 percent
Pissed Consumer stars: 1.9
Trustpilot stars: 1.2
Dissatisfaction Index Score: 100.00
Sears may have the worst customer service in America, but this state tells the most lies. Check out This Is the Most Dishonest State in America to find out which one it is.