Southwest Is Lifting This Major Restriction on Flights, Starting Feb. 16
The change marks a major policy shift after nearly two years.
It's been a tough time for major airline carriers and their passengers alike. Mass flight cancellations, due in part to a staffing shortage triggered by the pandemic, have been costly for carriers. Not to mention, miserable for travelers, as airports across the country have descended into customer service chaos. Beyond that, incidences of in-flight harassment and violence have soared sky high, which in turn led to policy changes aimed at controlling the issue. Now, those policy changes are shifting again. Amid dynamic industry conditions, read on to find out what Southwest Airlines is changing in the coming days.
Read the original article on Best Life.
Southwest is bringing back alcohol service on its flights for the first time in two years.
Southwest will add new nonalcoholic beverages to its in-flight service menu, too.
Customers may be enthusiastic about alcohol sales, but flight crews are not.
Passengers are likely to greet the change with enthusiasm. "Customers have expressed a desire for more beverage options, so we're delighted to restore additional on-board offerings as a part of the Southwest hospitality that our customers know and love," said Tony Roach, Southwest's vice president of customer experience and customer relations, said in the statement.
But flight crews are far from as thrilled. The union that represents Southwest Airlines' flight attendants called the shift "both unsafe and irresponsible," according to Reuters. "TWU Local 556 is outraged at Southwest Airlines' resumption of alcohol sales," Lyn Montgomery, president of TWU Local 556, told Reuters. "We have adamantly and unequivocally informed management that resuming sales of alcohol while the mask mandate is in place has the great potential to increase customer non-compliance and misconduct issues."
The Federal Aviation Administration promises "zero tolerance" for unruly passengers.
Whether alcohol sales are a factor or not, the Federal Aviation Administration (FAA) pledged a "zero tolerance" approach to disruptive passengers amid so much violence in the skies. In 2021, the agency initiated hundreds of enforcement cases and referred dozens to the FBI for review, according to CNBC.
"Let this serve both as a warning and a deterrent: If you disrupt a flight, you risk not just fines from the FAA but federal criminal prosecution as well," FAA Administrator Steve Dickson told the outlet.